Terms and Conditions

I agree to follow safe sleeping practices in line with the Lullaby Trust & AAP safe sleep guidelines and recommendations including.
I agree to notify my consultant of any unsafe sleep practices, and understand my consultant is not liable for my baby's safety, I am.

I agree to check with my GP if my baby has any medical conditions which prevent them from being sleep trained safely.

I agree to disclose any medical condition to the dream house consultant which my baby has.

I agree to the information surrounding my baby to be used in case studies, no identifying information will be used, all names will be change.

In the event of outstanding invoices, customers are liable for interest on the invoice amount at the rate of 12.5% per month from the sleep assessment date until the date on which payment in full is received.
In the event of outstanding invoices, The Dream House will refer the balance to a collection agency. Any collection costs incurred from the collection agency will be the responsibility of the customer.

I understand that my sleep plan and guide is meant for my baby and I only and should not be shared with a third party. Any party found to be sharing sleep plans and guides will be liable for the cost of the shared program.

Cancellations less than 24 hours will not be refunded, cancellations 48 hours prior to assessment schedule date will only be refunded 50% of the fee. Prior to 48 hours 100% will be refunded. Once a sleep plan has been sent to you there will be no refunds available.

Any changes you make to your babies sleeping or eating arrangements are your decision and we at The Dream House only make suggestions for change, of which you are responsible for choosing to implement.

The following Terms and Conditions govern this The Dream House Web site. Your use of this site constitutes your agreement with these terms. If you do not agree to these terms, do not use the Web site.

The Dream House provides the www.thedreamhouse.co.uk web site to promote broad consumer understanding and knowledge of various health topics, including family and child sleep practices. All the information on this Web site is published in good faith and for general information and educational purpose only. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.

Our Guarantee

Our refund policy specifies that you must follow our advice and use our guidance for two weeks before requesting a refund.
Refusal to follow advice or use follow up support does not constitute a refund as advice has not been implemented.
Our guarantee covers babies over the age of 3 months. (newborn sleep plans are about hands on settling, and creating healthy sleep habits.)
We guarantee we can improve your sleep situation while we work with you one on one. You will need to continue to consistently implement any changes suggested by us in order for your success to continue.
We suggest you follow the routine outlined by your consultant, and check any future changes which are needed in the coming months.
Gentle sleep guarantee includes strategies which are not defined as cry it out. We do not guarantee silent settling, and no crying as this is your babies own behaviour and we can not guarantee how they will behave with your chosen strategy. Cry it out is defined as leaving your baby to cry in their room alone, until they fall asleep. Gentle sleep strategies take 2-3 weeks to be completed.
We don't have a one size fits all program we use for one on one consults, with this in mind, know that open communication is the best way to get amazing sleep results from your consultant. The program won't fail you, as we don't have "a program", I have experience and certified consultants ready and able to come up with strategies and solutions to suit your situation and your family.
Any request to refund due to unsuccessful sleep plans need to be requested within 7 days of the original support being finished.
Any additional support offered by the consultant is over and above your initial consultation, and acceptance of this extra support is in lieu of any refund requests.
Please note certain medical conditions will be exempt from our guarantee, these will be explained before you book, these may include conditions such as OSA, ASD, SPD, ADHD, iron decencies, unmediated reflex, or un-diagnosed allergies.#
Your consultant will go above and beyond to assist you and your family to have a successful outcome, please work with us, communicate clearly, and be honest about you expectations throughout the process.
Your consultant will endeavour to ensure that your requests for routine and sleep training strategies are met, but ultimately your baby may dictate a different approach based on their temperament.
Remember it is always a balance between what we as parents want, and what will successfully work for your child based on their personality, temperament, age, and stage.